IBM Technical Support Associate Hiring
Hey there, Everyone who want to kick start you career with IBM, then this is a good news for you. IBM planning for hire Technical Support Associate any degree holder can apply here. So do read this complete post.
About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.
IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IMB Recruitment 2020 Details
- Country/Region:IN
- State:KARNATAKA
- City:Bangalore
- Category:Product Services
- Required Education:Bachelor’s Degree
- Position Type:Early Professional
- Employment Type:Full-Time
- Contract Type:Regular
Role and Responsibilities
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
- Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipating customer needs and effectively addressing concerns related to their issue or resolution
- Providing direct technical assistance to customers via phone, email, and chat.
- Working knowledge in commercially standard software applications and major desktop operating systems
- Proven Time management and prioritization skills.
Required Technical and Professional Expertise
- Minimum 0 to 4 years of experience in IT Industry
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
- Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Ability to identify basic hardware parts and aware of basic hardware concepts
- Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning skills /probing skills, as relevant to the issue and level of the caller.
- Find opportunity and implement process improvements
- Ability to empathize and work with customers in real-time to resolve issues.
How To Apply
Interested Candidates can apply for this recruitment by just clicking on the given apply link.
Apply Link: Apply Here
