Accenture Recruitment 2020
Accenture is looking to hire graduate candidate for the position of Query Management-Service Desk. Read This Full Post To get the proper understanding of the eligibility and qualification required In this Job.
About Accenture
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Accenture Recruitment for Query Management- Service Desk 2020
Job Skill: Service Desk
Designation: Career Level – 13-Associate
Job Location:Â Bangalore
Qualifications: Any Graduation
Years of Experience:Â 0-2 years
Salary: Best in industry
Job Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.
The Service Desk team is focused on providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and to satisfy both customers and clients. Good to have skills: Good communication skills
Role and Responsibilities
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised.
Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.
How To Apply
You can apply for this recruitment by clicking on the given link below.
Apply Link: Apply Here
