Dreaming of a work-from-home job that offers great pay, growth opportunities, and the backing of a global tech giant? Look no further than Amazon‘s Virtual Customer Support Associate (VCSA) role! This dynamic position allows you to leverage your communication skills, problem-solving abilities, and passion for helping others to thrive in a supportive and flexible environment.
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About the Amazon
Amazon.com is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. It is considered one of the Big Five American technology companies, alongside Alphabet (parent company of Google), Apple, Meta (parent company of Facebook) and Microsoft.
Amazon was founded by Jeff Bezos from his garage in Bellevue, Washington, on July 5, 1994. Initially an online marketplace for books, it has expanded into a multitude of product categories, a strategy that has earned it the moniker The Everything Store. It has multiple subsidiaries including Amazon Web Services (cloud computing), Zoox (autonomous vehicles), Kuiper Systems (satellite Internet), and Amazon Lab126 (computer hardware R&D). Its other subsidiaries include Ring, Twitch, IMDb, and Whole Foods Market. Its acquisition of Whole Foods in August 2017 for US$13.4 billion substantially increased its footprint as a physical retailer.
Amazon has earned a reputation as a disruptor of well-established industries through technological innovation and “aggressive” reinvestment of profits into capital expenditures. As of 2023, it is the world’s largest online retailer and marketplace, smart speaker provider, cloud computing service through AWS, live-streaming service through Twitch, and Internet company as measured by revenue and market share. In 2021, it surpassed Walmart as the world’s largest retailer outside of China, driven in large part by its paid subscription plan, Amazon Prime, which has close to 200 million subscribers worldwide
About the Customer Support Associate
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem-solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Eligibility Criteria
Minimum age: 18 years old
Have the right to work in India
Strong communication skills in English (both written and oral fluency)
The availability to work varying shifts from Monday to Sunday within the operating hours
Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
You’ll need a quiet, distraction-free workspace (dedicated office space with a desk and chair)
From a technical perspective, a minimum broadband connection of 20MB download speed and 8MP upload speed using a hard-wire ethernet internet connection (no WIFI).
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Role and Responsibility
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat, and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
What strengths will you bring?
Hard-working, articulate, and detail-oriented
Friendly and customer-focused in every situation
Ability to learn quickly and embrace change
Comfortable multi-tasking in a high-energy environment.
Benefits
One of the great things about joining Amazon’s Customer Service team is that you don’t need experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer some benefits, including:
Medical insurance
Pension plan
Internet allowance
Lifestyle benefits and retail discounts through our Amazon Extras program
Expert training and ongoing opportunities to learn more and develop your skills
Location
India: Work from home in Maharashtra Tier 1 Cites, India (Pune, Thane, Mumbai)
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