Are you looking for a career in client success? Sterling is currently hiring for the position of Client Success Associate, and this could be the perfect opportunity for you. Sterling Check Recruitment Client Success Associate Excellent Communication. People are at the core of everything we do at Sterling. We help our clients create great environments for their workers, partners, and customers as they build strong cultures founded on trust and safety.
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Here Are More Information About Sterling Check Recruitment Client Success Associate Excellent Communication
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About the Sterling Check
People are at the core of everything we do at Sterling. We help our clients create great environments for their workers, partners, and customers as they build strong cultures founded on trust and safety. Sterling makes an impact by enabling our clients to make smarter, faster, and safer hiring decisions, all driven by our partnership approach. We are committed to hiring and developing a diverse group of colleagues who collaborate successfully in a global, virtual-first environment. And did we mention that we have fun while doing all of this?
Interested in joining a company doing big things for the world?
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Why Sterling
Our mission is to provide the foundation of trust and safety our clients need to create great environments for their most essential resource, people. We believe everyone has the right to feel safe.
Most importantly, we make decisions and live by our values:
• It’s All About People
• The Client is Always in the Room
• Deliver Results: They Matter
• Start with Trust and Prove It Everyday
About The Role
This position will act as a liaison between the departments within the organization and the clients to ensure that the background-checking process is smooth by preventing problems from arising and resolving them when they occur. This person will partner with their respective account management team to maintain the client relationship
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Eligibility Criteria
Must be able to analyze a situation and respond quickly in a courteous and professional manner
Must have excellent communication and professional writing skills.
Must understand all aspects of the fulfillment process and be able to effectively explain them to the requestor.
Capable of handling a large number of calls and e-mails
Self-starter and have the ability to see the process through from start to finish
An individual who does well under pressure with time-sensitive projects
Good interpersonal and communication skills, both verbal and written
Ability to prioritize tasks and respond/escalate appropriately
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Role And Responsibility
Interacting with clients via e-mail and phone as well as maintaining client relationships
Assist clients in making informed hiring decisions, including conducting training on using our system (for both individuals and groups)
Responding to questions about our services, and results and providing additional specialized services upon request
Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance in an effort to enhance and improve the rapid resolution of client issues and requests.
Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations.
Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution.
Conduct and deliver additional projects as assigned by the manager
Act as representative/liaison for Client Service to other depts
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Employee Type
Full-Time
Location
India: Mumbai
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How To Apply?
If You are an Interested candidate You can apply For This Job at Sterling, candidates must submit an online application through the Sterling website.
Official Website Link Click Here
