Are you a food enthusiast with a knack for exceptional customer service? Do you thrive in a fast-paced environment and enjoy building positive relationships? If so, then Zomato is Customer Care Executive job opportunity might be the perfect launchpad for your career!
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About the Zomato
Zomato is an Indian multinational restaurant aggregator and food delivery company. It was founded by Deepinder Goyal and Pankaj Chaddah in 2008. Zomato provides information, menus and user reviews of restaurants as well as food delivery options from partner restaurants in more than 1,000 Indian cities and towns, as of 2022–23. Zomato rivals Swiggy in food delivery and hyperlocal space.
Zomato was founded as FoodieBay in 2008 by Deepinder Goyal and Pankaj Chaddah who worked for Bain & Company. The website started as a restaurant-listing-and-recommendation portal. They renamed the company Zomato in 2010 as they were unsure if they would “just stick to food” and also to avoid a potential naming conflict with eBay.
Zomato logo in 2012 With the introduction of .xxx domains in 2011, Zomato also launched zomato., a site dedicated to food porn. Later in 2011, Zomato officially launched an online ticketing platform for events.
In 2011, it expanded across India to Delhi NCR, Mumbai, Bangalore, Chennai, Pune, Ahmedabad and Hyderabad. In 2012, it expanded operations internationally in several countries, including the United Arab Emirates, Sri Lanka, Qatar, the United Kingdom, the Philippines, and South Africa. In 2013, it expanded to New Zealand, Turkey, Brazil, and Indonesia, with websites and apps available in Turkish, Portuguese, Indonesian, and English languages. In April 2014, it was launched in Chile and Portugal, which was followed by launches in Canada, Lebanon, and Ireland in 2015.
In January 2015, Zomato acquired Seattle-based restaurant discovery portal Urbanspoon, which led to the firm’s entry into the United States and Australia. This U.S. expansion brought Zomato into direct competition with similar models such as Yelp and Foursquare.
In an effort to expand its business beyond restaurant listing, Zomato started its food delivery service in India in 2015, initially partnering with companies such as Delhivery and Grab to fulfill deliveries from restaurants that did not have their own delivery service.
In April 2015, Zomato acquired the American online table reservation platform NexTable, which was subsequently renamed Zomato Book. In January 2016, it launched Zomato Book’s table reservation feature on its application in India. In April 2015, it acquired cloud-based point of sale (PoS) company MapleGraph Solutions, and, in April 2016, launched its own version of PoS for restaurant owners called Zomato Base, comprising menu and inventory management, payment system, and analytics.[28] Later that year, Zomato acquired Sparse Labs (renamed Zomato Trace) and integrated the latter’s real-time delivery location tracking technology on its food delivery platform
Job Description of Customer Care Executive Job
1. Scope of work proposed to be handled:
Service Partner will handle all voice calls from ZOMATO Delivery partners, The required languages are Hindi and English
All agents shall fluently speak, write and comprehend in English, and Hindi.
Eligibility Criteria
Fresher & Experience / Graduate & Undergraduate both can apply.
Experienced candidates must have a minimum of 6 Months of post-training documented experience in any customer service Any Experience.
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Required Skill
Customer Handling
Selection Rounds
HR Round
Voice Versant test Level 4 Minimum
Operations Interview
Employment Type
 Full Time, Permanent
Working Shifts
Males and Females should be Comfortable working in 24/7 shifts.
Working Days
Six days working/ rotational off
Salary
1.25-2 Lacs P.A.
Benefits
Immediate joining
Training is paid / mandatory to clear certification post-training.
Candidates must have their own device Laptop/ PC with Windows 10 Pro & Wi-Fi.
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How To Apply?
If you are an Interested Candidate You can apply For the Zomato Customer Care Executive Job Click Here
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