Are you a recent graduate or diploma holder eager to break into the exciting world of technology? Do you possess strong communication and interpersonal skills? If so, then the Contact Support Group role at Capgemini might be the perfect springboard for your career!
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About the
Capgemini SE is a French multinational information technology (IT) services and consulting company, headquartered in Paris, France.
Capgemini was founded by Serge Kampf in 1967[4] as an enterprise management and data processing company. The company was founded as the Société pour la Gestion de l’Entreprise et le Traitement de l’Information (Sogeti).
In 1974, Sogeti acquired Gemini Computer Systems, an American company based in New York. In 1975, having made two major acquisitions of CAP (Centre d’Analyse et de Programmation) and Gemini Computer Systems, and following the resolution of a dispute with the similarly named CAP UK over the international use of the name ‘CAP’, Sogeti renamed itself as CAP Gemini Sogeti.
Cap Gemini Sogeti launched US operations in 1981, following the acquisition of Milwaukee-based DASD Corporation, specializing in data conversion and employing 500 people in 20 branches throughout the US. Following this acquisition, The U.S. Operation was known as Cap Gemini DASD.
In 1990 Cap Gemini Sogeti acquired the UK company Hoskyns Group, the European leader in IT outsourcing and managed services.
In 1996, the name was simplified to Cap Gemini, and the firm launched a new group logo. All operating companies worldwide were re-branded to operate as Cap Gemini.
Contact Support Group Job Description
Provide best-in-class customer service/problem resolution and technical troubleshooting to customer queries over the voice-based phone service and other contact channels and should be willing to multi-task across different channels of support
Ticket Management – Prioritize the urgency of the ticket, right categorization based on issues of the ticket, track status of the ticket (Hold, Open, closed & resolved), Keep customers informed on the status etc.
Business intelligence – use ticket data and analysis, tools and best practices in the account to support customer
Service Delivery – It’s our service to the customer and delivering what is expected
Customer Management – How effectively you are interacting starting from Greeting to resolution and call closure is what is expected
CHIP – Our intelligent AI BOT helps to answer customer queries saving SD & customers time and effort on issue resolution. Also helps in making customer’s experience better
Service email retrieve – How effective are we in handling email as a contact channel and minimising hops between SD and the customer
Knowledge Management – How effectively we manage the Knowledge base to resolve customer issues
Service Marketing – Increase customer brand by bringing here its Capgemini where we talk about tools where increasing usage can help the customer
Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical/industries
Troubleshoot customer issues related to internet – troubleshooting, Password reset/session reset/renaming profile
Meet customer requirements through first contact resolution (Resolve an issue in the first contact itself)
Clarify customer requirements
Probe for and confirm understanding of requirements or problem
Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Eligibility Criteria
Candidates must have completed any 3-year diploma/graduation in 2023 only
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Preferred Skill
Should have excellent communication and English-speaking skills
Should have good interpersonal skills and the ability to perform under pressure
Basic computing skills
Willing to work in a 24/7 environment
Candidates must be open to relocating to any location and working night shifts
Salary
3.25 Lacs (3 LPA + 25k one-time incentive)
Location
India: Noida
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How To Apply?
If you are an Interested Candidate You can apply For the Capgemini Contact Support Group Job Click here
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