Are you looking for a challenging and rewarding career in customer service? Now You have Good News because Wipro launched Customer Service Representative. Wipro Recruitment 2023 | Customer Service Representative | Latest Job In India | Jobs in Wipro If so, then you should check out the Wipro Recruitment 2023 for Customer Service Representatives in India.
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About the Wipro
Wipro is an Indian multinational corporation that provides information technology, consultant, and business process services. It is one of the leading Big Tech companies. Wipro’s capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.
The company was incorporated on 29 December 1945 in Amalner, India, by Mohamed Premji. In 1966, after Mohamed Premji’s death, his son Azim Premji took over Wipro as its chairperson at the age of 21
uring the 1970s and 1980s, the company shifted its focus to new opportunities in the IT and computing industry, which was at a nascent stage in India at the time. On 7 June 1977, the name of the company changed from Western India Vegetable Products Limited to Wipro Products Limited. In 1982, the name was changed again, from Wipro Products Limited to Wipro Limited. In 1999, Wipro was listed on the New York Stock Exchange.[citation needed] In 2004, Wipro became the second Indian IT company to earn US$1 billion in annual revenue.
In 2012, Wipro demerged its non-IT businesses into a separate company called Wipro Enterprises. Prior to this demerger, these businesses, mainly in consumer care, lighting, furniture, hydraulics, water treatment, and medical diagnostics, contributed about 10% of Wipro’s total revenues.
In March 2023, Wipro opened its American international Headquarters at Tower Center in East Brunswick, Middlesex County, New Jersey
In 2006, Wipro acquired California-based technology company cMango in an all-cash deal.
In 2012, Wipro acquired Australian analytics company, Promax Applications Group for A$35 million in an all-cash deal.
In 2015, Wipro acquired Denmark-based design consultancy Designit for €85 million.
In 2016, Wipro acquired cloud services consultancy Appirio for $500M.
In April 2019, Wipro acquired Filipino personal care company Splash Corporation.
In February 2020, Wipro acquired Rational Interaction, a Seattle-based digital customer experience consultancy.
In March 2021, Wipro acquired Capco, a 22-year-old global technology and management consultancy specializing in driving digital transformation in the financial services industry. Wipro has signed an agreement to acquire Ampion for a cash consideration of $117 million, according to an exchange filing.
In April 2022, Wipro signed a definitive agreement to acquire the Stamford, Connecticut-headquartered Systems Applications and Products (SAP) consulting company, Rizing Intermediate Holdings.
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Eligibility Criteria
Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
MCA and B.Tech freshers are also eligible.
MBA requires at least 6 months of full-time experience.
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Role and Responsibility
Customer Service through calls, Chats & emails.
Ensure timely and accurate service delivery at defined productivity levels
Build client & domain knowledge to be able to deliver a resolution on the first conversation.
Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort.
Maintain Internal & Client level delivery quality on calls, chats & email conversations.
Adhere to Customer Service Attendance & Accountability policies.
Execute issue /query resolution and ensure proper documentation & follow-up Identify, share, and support operational improvement.
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Preferred Skill
Excellent communication skills
Should be flexible to work in rotational shifts
Proficient in computer usage and Basic knowledge of MS Office
Defined a career roadmap that offers growth opportunities
Performance-based incentive program
Investment in talent development and skills enhancement
Work-life balance with 5 day work week
Collaborative environment with best-in-class professionals
Focus on colleague engagement and fun@work
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Location
India: Noida
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How To Apply?
Click on the below button for applying to Wipro Recruitment 2023 | Customer Service Representative | Latest Job In India | Jobs in Wipro
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