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Advanced IT Troubleshooting for Helpdesk Support Technicians

Requirements

To have some previous experience of IT Support, this course is intended as a knowledge base type guide for existing technicians

Description

Over this course, you’ll learn some of the more advanced IT troubleshooting techniques, which will teach you how to solve some of the more difficult issues that can sometimes occur with Windows computers,

Topics covered are as follows:

Device Manager

Windows Update

User Account Control (UAC)

Network Connectivity

Windows Registry

Whilst these techniques were tried and tested on Windows 10, they are relevant to any version of Windows currently supported by Microsoft, and should also be of use to anyone who is still on Windows XP as well.

Who this course is for:

IT Helpdesk and Support Technicians


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