Truecaller Recruitment 2023 | Customer Success Manager | Latest Jobs in India

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Are you a customer success professional looking for a challenging and rewarding role? now you have good news Truecaller has recently launched a Customer Success Manager Latest Jobs in India that is perfect for you. In this post, we will discuss how to apply for this job and what eligibility is required for Truecaller Recruitment 2023 | Customer Success Manager | Latest Jobs in India.

Truecaller Recruitment 2023 | Customer Success Manager | Latest Jobs in India
Source: Truecaller

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About the Truecaller

Here are More Information about Truecaller Recruitment 2023 | Customer Success Manager | Latest Jobs in India

TrueCaller is developed by True Software Scandinavia AB, a privately held company with a head office in Stockholm, Sweden, founded by Alan Mamedi and Nami Zarringhalam in 2009, but most of its employees are in India.

It was initially launched on Symbian and Windows Mobile on 1 July 2009. It was released for Android and Apple iPhone on 23 September 2009, for BlackBerry on 27 February 2012, for Windows Phone on 1 March 2012, and for Nokia Series 40 on 3 September 2012.

As of September 2012, TrueCaller had five million users performing 120 million searches of the telephone number database every month. As of 22 January 2013, TrueCaller reached 10 million users. As of January 2017, TrueCaller had reached 250 million users worldwide. As of 4 February 2020, it crossed 200 million monthly user-base globally, of which 150 million were from India.

On 18 September 2012, TechCrunch announced that OpenOcean, a venture capital fund led by former MySQL and Nokia executives (including Michael Widenius, founder of MySQL), was investing US$1.3 million in TrueCaller to push TrueCaller’s global reach. TrueCaller said that it intended to use the new funding to expand its footprint in “key markets”—specifically North America, Asia, and the Middle East.

In February 2014, TrueCaller received US$18.8 million in funding from Sequoia Capital, alongside existing investor OpenOcean, TrueCaller chairman Stefan Lennhammer, and an unnamed private investor. It also announced a partnership with Yelp to use Yelp’s API data to help identify business numbers when they call a smartphone. In October of the same year, they received US$60 million from Niklas Zennström’s Atomico investment firm and from Kleiner Perkins Caufield & Byers.

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Eligibility Criteria

4-5 years of professional experience.

3+ years of good track record of working with a high-velocity Customer Success team.

Good experience in SaaS/ Software product domain.

Strong collaboration and interpersonal skills that delight customers and inspire fellow team members.

Ability to effectively interact with customers of various sizes from a wide variety of sectors. 

Ability to use automation tools as part of the customer success life cycle.

Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.

Excellent communication and negotiation skills.

Ability to work well with teams.

A customer-oriented attitude that drives results and achieves high levels of customer satisfaction.

Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem-solving, and planning.

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What will you work on:

Account servicing, task prioritizing, and taking effective measures to work on roadblocks if any.

Responsible for building and nurturing relations with customers, and key personnel within customer companies post-sales cycle.

Help customers onboard seamlessly on Truecaller’s enterprise product with complete process compliance.

Develops and maintains customer relationships, ensuring that all assigned customer accounts are obtaining value and being responsible for customer satisfaction.

Good at understanding product feedback from customers and working with the product team for evaluation and action.

Co-own with the Sales team to identify opportunities for sales upgrades and cross-sells.

Proactively manage churn across customers.

Understand customer needs or demands and ensure customers are serviced in a timely manner.

Conduct joint business reviews to ensure customers are satisfied with Truecaller’s enterprise products and services.

Measure the effectiveness of client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score), and legal and financial compliances.

Closely monitor processes and performance trends, undertake scalable initiatives for continuous improvement and take corrective action as necessary.

Coordinate with internal cross-functional teams to ensure customer success and offers a consistent and seamless service to a concurrent base of active customers.

Design and implement best practices and team structure to optimally support accounts of all sizes and touchpoints.

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What we offer

A smart, talented, and agile team: An international team where  ~35 nationalities are working together in several locations and time zones with a learning, sharing, and fun environment. 

A great compensation package: Competitive salary, excellent medical, accident, and life-term insurance, Udemy membership to keep learning and improving, and flexible working hours. 

Great tech tools: We ensure that you have winning tech tools and resources to thrive and succeed in your role. 

Office life: Enjoy your days with a wide range of yummy snacks and beverages. As well, as exciting company parties and team activities such as Football, Lab days, Running team, or Geek lunch

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Location

India: Bangalore

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How To Apply?

Click on the below button for applying to Truecaller Recruitment 2023 | Customer Success Manager | Latest Jobs in India

Official Website Link Click Here

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